Skip to main content
CXone Expert Clone Site 138

Data Backed Decisions

PathPage1.png

Make data-backed decisions

Create a data-driven culture that fosters better decision making at all levels to improve employee productivity, customer satisfaction, and other strategic business goals with our cloud contact center analytics solution.

Contact center analytics

Turn insights into results with data that’s relevant, easy to consume, and actionable—all thanks to the consolidated reporting and analytics from NICE CXone Customer Analytics.

Learn more 

Interaction Analytics

Analyze every interaction to understand operational trends and agent performance. Then, uncover what drives business outcomes to continually improve performance.

Learn more 

Reporting

Get deep operational insights with CXone reporting and dashboards. Over 90 pre-built reports and 200+ KPIs cover what you need to run your business.

Learn more 

Customer Surveys

Unlock detailed customer insights to identify opportunities to improve. Get better results, faster with best practices solutions built in.

Learn more 

 

Improve contact resolutions

Quickly discover and resolve customer questions and concerns.

  • Was this article helpful?